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common questions

* Are there cases in which I will not be able to return any of the products?


When submitting a return request after the specified time, which is 7 days from the date of receipt.

When the product has been used, damaged, or not in the same condition you received it.

Consumer products that have been used or installed.

Products whose serial numbers have been tampered with or removed.


* Can I return the item I purchased after 7 days?


In the event of some circumstances that prevented you from returning the item within 7 days from the date of receipt, please contact the customer service team or send a complaint through the Contact Us page on the site. All complaints made in this case are studied independently.



* When I want to return the item I purchased because it arrived damaged, who will pay the shipping guarantee?


When you want to return the item, eBay guarantees you to return it completely free of charge, in this case, eBay will pay the full shipping cost and return your money paid in full to you


* How can I get my money back on my credit card?


The refund is very fast and smooth after the item is received. If you have paid for the item through one of the various electronic means (such as credit cards, etc.), then the paid amounts will be returned directly to your account or you can use the refunded balance for new orders


* The item I received was not the same as the item I ordered. How can I return it?


First of all, we apologize for this unintended error. In this case, you can return the item in the same condition, wrapping it in the packaging you received it and sending it to us. As soon as we receive the item, we will immediately start the process of returning all the money you paid to you.


* What is meant by the "original cover" sealed and sealed?


You must make sure that the packaging is not opened or damaged, and that it is in the same condition that you received it.


* I changed my mind and I no longer want the item I bought even though it arrived correct as requested, can I return it? How do?


In this case, the item can be returned, provided that it does not exceed 7 days from the date of receipt, which also allows you to exchange the product with another product in the store










One comment
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منيرة القرشي

11 months ago

ارجو مساعدتي لاتمام طلبي

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Fratose Store

11 months ago

ما المشكلة التي تواجهينها عزيزتي

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